Enterprises with better Technology-to-Business alignment have IT leaders that are laser focused on strategy, business process execution, innovation, new product development, and compliance. More than 30% of their time is spent with their non-IT colleagues.

Technology-Business Alignment

Best Practices

Define and prioritize goals/drivers better and in shared language

Create SMART goals like “With same IT budget($), reduce customer churn by 10% by improving customer experience/FCR” vis-à-vis “Spend less, sell more” . Most enterprise use “Business case” or “Cost Benefit Analysis (CBA)” s along with project intake process

Follow Agile

Business demands nimble IT that deliver software faster, respond to change/feedback. And very few organization have single site agile team/s. It works on global 24x7 model

Define and track IT Metrics to show Business the return on investments

Train team for cross functional Relationships -it is people management. IT folks spending time in Business or Customers shoes e.g. manning support desks, meeting end customers

Create advocates/champions for Business in internal IT team

Business relationship Managers (BRM) similar to IT vendor managers (VRM) who help get strategic value from suppliers