Most of the CIO organization have an ongoing performance management system (aka metrics), that establish standards of measurement by which performance, progress, quality, compliance can be assessed. These are both qualitative and quantitative.

Technology consulting companies with their plethora of Certifications like ISO, CMMI, have a deep-seated culture of ‘measuring and improving’ and can help bring ideas as external agents.

Measure and Improve, continously

Most Enterprise measure around 3 major areas:

Operational Service Levels:

These capture the performance of existing infrastructure, applications, and business processes. At minimum, it must capture data on availability, reliability, cost, and quality of operational execution. Value from operations typically comes from improving performance to acceptable levels

Project Level:

Classic triple constraint of time, budget, and scope. Mature Enterprise/s have an effective process to assess the business value realized from the projects

Innovation:

Firm specific; such as incorporating new technology in the IT infrastructure, enabling new business models, facilitating new product features, transforming business processes, percent revenue from new product/s, skills & capability building

Example of Metrics